You may find answers to some of our most frequently asked questions below:
1.What kind of payment do you accept?
We accept Visa, Mastercard, American Express, Discover and Diners Club. We use appropriate security measures to help protect your payment information against unauthorized access, unlawful processing, accidental loss, destruction, or damage. We do not have access to your full credit card number after payment information has been securely processed by our payment service providers.
2.Why is my payment declined?
a.Check the information you filled in while paying.
b.Check whether there is enough money in your card.
c.Cards with low credits will be declined.
d.Using wrong card which we can not accept.
3.What to do after my declined payment?
a.Contact your bank to process your next order, and try it again.
b.Change another card to pay.
c.Change another paying methods such as western union/moneygram.
4. How should I choose the right size?
Please refer to the size guide available on each product page before placing your order. If you are between sizes, please review the product measurements and fit description to select the most suitable size.
5.When can I except my shipment?
Orders are typically processed and prepared for shipment within 1–2 business days after successful payment. If there is an unexpected delay in processing your order, we will notify you by email. Our customer service will email you tracking number once the tracking number is offered by delivery company.
6. What shipping carriers do you use and how long does shipping take?
We work with reputable shipping carriers to deliver orders safely and efficiently. Available shipping methods and estimated delivery times may vary depending on the destination and shipping option selected at checkout. Tracking information will be provided by email once your order has been dispatched.
7. Will I need to pay customs duties or taxes?
Depending on your destination, customs duties, taxes, or other import charges may apply. Any such charges, when applicable, are generally the responsibility of the customer. Please check your local customs requirements before placing an order.
8. Do you offer overnight shipping?
Shipping options and delivery times vary by destination. Please check the available shipping options at checkout before placing your order. We recommend placing your order in advance if you need it for a specific date or event.
9.Will you send us junk mails if we leave you an email?
We do not send unsolicited junk emails. We only use your information as described in our Privacy Policy.
10.When will I get my email replied?
Our customer service team aims to respond to emails within 1–2 business days. For assistance, please contact us using the email address provided on our Contact page.
11. How do I track my order?
When your order is ready for delivery you will receive an email from us with our delivery partners tracking details if they’re available. You will also receive updates from our delivery partner throughout the delivery journey. If your order contains multiple items it may be sent from different locations in multiple parcels. If that happens, you’ll receive an email for each parcel when it’s ready for delivery.
12. Only part of my order has been dispatched or delivered. Will I receive the additional goods I ordered?
Sometimes items from the same order may be shipped separately. This may happen when products are processed or dispatched separately. If your order is split into multiple shipments, you will receive tracking information for each shipment when available.
For more details, have a read of our terms and conditions.